Why a Salon Receptionist is Worth Employing​!

There are salons with a receptionist and those without.  I have worked in a few busy salons without a receptionist and every staff member will typically be expected to “muck in” and cover the desk anytime they aren’t busy. Whether this method will be successful depends on how busy the salon is.

There is nothing more annoying than a stylist having to excuse themselves from a client in order to answer the phone or go to the desk to assist another client. Most significantly, the client who is being abandoned must feel that the situation is extremely unprofessional. Even if the customer is a regular you’ve known for years, even if they are the kindest, most understanding person, they are ultimately your client. I believe that whenever anybody sits in my chair, the entire experience should be focused on them. They’re not just having their hair done; they’re also getting some pampering “me time” away from the stresses of the outside world. They deserve your undivided attention for the duration of their time as stylists.

You must recognise that there are a lot of other lovely salons around, and one day they may decide they would feel more pampered in another. Take care of your clients; they help you pay your expenses and provide for your family.The reception desk should always be maintained neat and tidy, and of course so should the employee who works there. A receptionist should always be courteous, accommodating, knowledgable, amiable, and approachable. Never eat at the front desk while on full display; this looks so unprofessional and won’t sound nice either if the phone calls.

Any mistakes made at the front desk could have a very negative effect on how the salon operates. It is absolutely vital that this is kept to a minimum or you could again see your clients going in that other lovely salon up the road!  A stylist’s entire day can be thrown out of balance by just one scheduling mistake, upsetting clients and making them angry.

When working at the reception desk, you should always make sure to write down people’s appointments and repeat the appointment date and time as you hand the card to them; this way, you are covered and, hopefully, if there is an error, the client will be at fault (but never tell them it’s their fault; remember, the customer is always right!).

You may have to apologise, and wish they would truly realise that it was their mistake all along. Emphasise that mistakes do happen, especially on busy days, and sometimes it will have been your fault. In this case I suggest you offer them something to keep them happy.

It could be a free conditioning treatment that can be applied by a junior member of your team while you finish the previous client’s hair. This then helps you out too if you need to catch up and everyone’s happy! If there’s no time to do it on the day you could always offer a voucher for their next appointment for a treatment or maybe a discount for the inconvenience. This could also entice them into returning! It’s up to you (or maybe your salon manager,) but keeping the clients happy should always been your main priority. 

Every single day we are at work, we do work in the service industry so we should be providing the best service we are able to offer. Here are a few reasons why we think a receptionist is well worth employing:

1. First impression: Receptionists are often the first point of contact between a salon and a client. Having a friendly and welcoming receptionist can make a great first impression and improve the client’s overall experience.

2. Appointment scheduling: Receptionists can manage schedules, take appointments, and help keep the salon organised. This leaves stylists free to focus on their clients and their work.

3. Customer service: Receptionists can answer questions, handle complaints, and provide valuable information and advice. This not only enhances the customer experience but also helps to build long-term relationships with clients.

4. Sales: Receptionists can help to upsell products and services, increasing revenue for the salon and improving profitability.

5. Administration: Receptionists can assist in managing inventory, maintaining records, and handling financial transactions. This can help to streamline the salon’s operations and ensure smooth running.